How are you allowed to not have a customer service.The patent included a diagram where two people have a phone conversation and were served afterwards with separate targeted advertisements. Recognising the improbability of this series of mishaps occuring, they added: “As unlikely as this string of events is, we are evaluating options to make this case even less likely.”Īlthough Amazon maintains this was a malfunction rather than proof Alexa is always listening, the company has filed patent applications in the past for functionalities that involve always listening, such as an algorithm that would analyse when people say they “love” or “bought” something. Alexa then asked out loud, ‘, right?’ Alexa then interpreted background conversation as ‘right’.” At which point, Alexa said out loud ‘To whom?’ At which point, the background conversation was interpreted as a name in the customer’s contact list. Then, the subsequent conversation was heard as a ‘send message’ request. “Echo woke up due to a word in background conversation sounding like ‘Alexa’. A spokesperson for the company said it had “determined this was an extremely rare occurrence”.Īt 6pm ET on Thursday, an Amazon spokesperson provided an updated statement with an explanation for why they believe Alexa forwarded the conversation. Immediately, I said, ‘I’m never plugging that device in again because I can’t trust it.’”Īn Amazon customer service representative confirmed that Danielle’s audio had been sent to the number and apologised but didn’t provide any information about why the device had been activated. She told KIRO-TV in Seattle that at first she didn’t believe the co-worker, but then she said: “You sat there talking about hardwood floors.” Danielle realised the colleague must have heard everything.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |